10+ years experience of working as PC Support Expert. Expert in fault diagnosis and field maintenance of HP Laser, Inkjets Printers and Plotters. Expert in repairing COMPAQ, IBM and TOSHIBA Notebooks. Extensive experience in providing supports to clients working on Windows95/98 and NT Operating Systems and users of Microsoft Office and other similar application. Proven ability to troubleshoot problems related to Workstation, Terminals, Servers, Printers and Storage Subsystems in LAN, WAN and Intranet environment. Consistently recognized by employers and clients for superior performance and problem solving ability. Expert in integrating and setting-up Intel Pentium / Xenon Based NT Server and RAID 5 Storage Subsystems. Excellent oral and written communication skills with technical and non-technical users. Proficiency in developing and implementing Computer Controlled Industrial and Domestic Systems for automation. Ability to train Technical Staff and manage Workshop and Service Centers. In-depth knowledge regarding VB, C++, JAVA and Web Publishing. Excellent ability to learn regarding the emerging technologies and love to read technical publications.
PROFESSINAL EXPERIENCE:
Oct. 1998 to present.
At present, I am working in Adcomp Systems, Inc. (New York, NY) as PC Support Engineer, duties include in-house workshop related services, customer support and field maintenance of systems and peripherals in the LAN environment. Also responsible to provide technical help on telephone to customers having problems related to Windows 95/98, NT and Internet Access / Communication via Modem etc.
Dec. 1995 to Jan.1998.
Worked in Saitagumi Co. (Japan) / Saita (Pakistan) Pte. Ltd., as Computer Systems Support Engineer to provide PC related Hardware and Software support to Japanese and British Engineers using the in-house Pentium Based Workstations and Network and Notebooks. I was also responsible for providing necessary training to staff on AutoCAD. They also sent me to their Singapore center for training related to Networking (LAN) and Windows NT.
Jan.1995 to Dec.1995.
Worked in New Hi-Tech Electronics (New York, NY) as Tech. Support Expert in their Manhattan Workshop. I was responsible to repair computer and domestic electronic equipment coming in the workshop for service and also to visit clients in the city where expert-hands were required.
Feb.1989 to Oct.1994
Worked in Scan Trading Co. (Karachi) as Systems Engineer to provide after-sales support for a wide range of Microprocessor & PC Based Industrial Process Control Systems. During the job company arranged various specialized training in USA, UK and Italy, Canada related to maintaining and repairing hi-tech Electronic and PC Based Industrial Automation & Monitoring Systems. Also become member of Instrument Society of America in 1989.
Jan.1987 to Feb.1989
Worked in M/s. Brady & Co. of Pakistan Ltd., as Electronic Engineer to provide support for the Kent (UK) Microprocessor Based Industrial Instruments and PC Based Data Loggers etc. Attended advance level hands-on training at Kent (UK) facilities.
Worked in Digital Communication (Pvt.) Ltd.. as Service Engineer on a range of PC Based PABX systems. Also worked in the R&D department as project engineer and designed the first PC Based / Microprocessor (8051) Controlled Telex Terminal and wrote the program in Assembly Language (i8088) for IBM PC/XT & AT.
Worked in Computer House (Hamad M. Al-Mazrou Trading Est.) Alkhobar, Saudi Arabia, as Computer Engineer to supervise day to day repair and maintenance of IBM PC/XT/AT, Apple (Macintosh) Systems and PC Clone systems in the workshop. Also worked on IBM Mini & Mainframe systems, Hi-speed Line Printers and Communication Controllers at ARAMCO Data Center and at the University of Petroleum and Mineral (Dhahran) under the supervision of American experts.
My professional begins when I joined M/s. Alrashid Microcomputer (Pvt.) Ltd. (Karachi-PAKISTAN) the first company which introduced Commodore Business & Home Computers in PAKSITAN. As Hardware (Trainee) Engineer I learned under the supervision of experts from Commodore (U.K/USA) learned how to maintain Business Systems & Home Computers. Also visited the Commodore (Slough - U.K) facilities to learn advance Fault Diagnosis techniques etc. There, I also got first hand experience on first generation of IBM PC and PC/XT systems.
EDUCATION:
Bachelor of Science (B.Sc.) � 1982.
Diploma in Electronics Technology � 1981.
Training Course.
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